Privacy Policy - Military Print

Who we are

Our website address is: http://printmycase.co.uk.

Privacy notice

This privacy notice describes how PrintMyCase and other members of our group of companies (which we will call ‘we’ or ‘us’) collect and process personal information about you, how we use and protect this information, and your rights in relation to this information.

This privacy notice applies to all personal information we collect or process about you. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.

This privacy notice is effective from and including 06 November 2019. It may vary from time to time so please check it regularly.

1.     Personal information we use

We will collect personal information about you from a variety of sources, including information we collect from you directly (e.g. when you contact us) and information we collect about you from other sources, described below.

Note that we may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations. We will inform you at the time your information is collected whether certain data is compulsory and the consequences of the failure to provide such data.

1.1.     Information we collect directly from you

  1. When you visit our websites the web server collects some basic information such as your browser type, MAC or IP address, internet service provider’s domain name, which pages you accessed on the site, and when. We may automatically process some technical data such as your Internet Protocol (IP) address to identify what companies have interacted with the website. This processing only identifies a company name and will not be used to identify an individual.
  2. Where you sign up for a newsletter, fill out a feedback form, complete a “contact us” form or enter a competition or promotion we collect personal information such as your email address, name, contact number, postcode and date of birth. Not all fields are mandatory, and provision of the information is optional but if you provide less information this may limit your use of our online services. Where you enter into a competition or promotion we may share your details with the retailers from time to time at the property to which the competition relates. This will be made clear to you at the time you sign up to the competition or promotion.
  3. Where you register online or place an order for a gift card we, or a third party service provider on our behalf, collect your name email address, billing and delivery address, phone number and credit or debit card details. These details may be shared with others, such as those providing merchant acquiring services and card issuers, but only where this is necessary to take a payment. In some circumstances these entities will be data controllers in respect of these details.
  4. When we send emails to you we review whether these have been opened and whether you have clicked on any links within these.
  5. Intentionally blank
  6. You may be asked to complete a survey or questionnaire either directly at our centres or other buildings or via email, SMS or post and in doing so we may ask for details such as your age, gender and postcode. The information captured is for research purposes and so we can understand the type of visitors coming to our centres and other buildings.
  7. We occasionally stream videos on social media, such as Facebook live, and take and display photos of members of the public using and enjoying our products. Where we do so, we inform users beforehand.

2.     How we use your personal information and the basis on which we use it

We use your personal information to:

  1. provide and personalise our services;
  2. deal with your enquiries and requests;
  3. comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies;
  4. contact you with marketing and offers relating to products and services offered by us and/or other members of our group (unless you have opted out of marketing, or we are otherwise prevented by law from doing so);
  5. personalise the marketing messages and offers we send you to make them more relevant and interesting;
  6. to contact you for research purposes, where you have consented to us doing so, in order to understand what you think of our sites and how we can improve them;
  7. maintain the quality of our websites and to analyse the use of our websites in order to help guide improvements;
  8. to better design and optimise our properties to improve the experience of our consumers;
  9. We use your IP address to track traffic flows and to make our websites easier for you to use and to better understand how our websites are used.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

  1. to fulfil our contractual obligations to you, for example to fulfil the terms of a competition or promotion that you have entered or to provide you with information you have requested;
  2. to comply with our legal obligations to you, for example health and safety obligations while you are on our premises, or to a third party (e.g. the police); and
  3. to meet our legitimate interests, for example to understand how you use our services and our centres and other buildings and to enable us to derive knowledge from that which in turn enables us to develop new services and further tailor our centres and other buildings to appeal to a wide variety of persons. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to our direct marketing activities, Cookies or when we process sensitive personal information). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy notice.

3.     What are your rights?

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

  • access your personal information
  • rectify the information we hold about you
  • erase your personal information
  • restrict our use of your personal information
  • object to our use of your personal information
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability)
  • lodge a complaint with your local data protection authority.

If you would like to exercise any of your rights, please email us on info@printmycase.co.uk to notify us.

4.     Automated decisions about you

We make automated decisions about you based on your personal information in the following circumstances:

  • to select personalized offers, discounts or recommendations to send you based on your browsing history; and
  • to personalise the marketing messages we send you to make them more relevant and interesting.

These types of decisions will not have legal or similar effects for you, but you can still contact us for further information.

5.     Information Sharing

We may share your personal information with third parties under the following circumstances:

  • Service providers and business partners. We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us. For example, we may partner with other companies to process secure payments, fulfil orders, optimize our services, send newsletters and marketing emails, support email and messaging services and analyse information.
  • Law enforcement agency, court, regulator, government authority, insurer or other third party. We may share your personal information with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party or to put in place insurance for our centres and other buildings.

6.     Information Security and Storage

We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.

We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:

  • Maintain business records for analysis and/or audit purposes or risk management purposes;
  • Comply with our business record retention requirements;
  • Defend or bring any existing or potential legal claims; and
  • Deal with any complaints regarding the services.

We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.

8.     Contact Us

PrintMyCase.co.uk is the controller responsible for the personal information we collect and process (save in circumstances where we specify otherwise).

If you have questions or concerns regarding the way in which your personal information has been used, or would like to contact our Data Protection Officer, please contact data.privacy@printmycase.co.uk.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the United Kingdom using their website https://ico.org.uk/.

9.     Changes to the Policy

You may request a copy of this privacy notice from us using the contact details set out above. We may modify or update this privacy notice from time to time

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